Cancellations and bookings
- Private bookings are subject to 24 hour cancellation policy – If the client informs us (by phone, text or email) that they will not be able to attend within the time limit then the another session can be arranged.
- If the client is unable to give notice of absence 24 hours before, then the session will have to be paid for in full.
- Group classes will be made through www.bookwhen.com/embodypilates (the passes are valid until the end of 2020, due to the pandemic the cancellation or transfer of a bookings on Zoom, can be made up to 2 hours before the lesson.) The client can log on to the system and do this for themselves by clicking on the booking reference specific to the class and choosing cancel or transfer ticket.
1:1 block and single sessions bookings
The payment amount must be paid before the first session commences and is non-refundable.
The block sessions can be rebooked within a 3 month period.
Cancellations of One to ones and small groups
- Any cancellations must be 24 hours before the agreed session time. This applies to both Instructor and Client.
- If the cancellation is given less than 24 hours it must be paid in full.
- If sessions are cancelled two weeks consecutively it is the Instructors prerogative to change the time/day of the session to enable other business to be attended to.
- If sessions are cancelled three weeks consecutively it is the Instructors prerogative to terminate the contract.
- If there is an emergency/accident this can be discussed to move the session to the following week if appropriate/applicable.
- If there is a long term/chronic illness the session can be temporarily terminated an reinstated within 6 months of the agreement according to the compatibility of both Instructor and Client.
Each client has read and signed a health questionnaire (PARQ) before the lesson has been signed. Along with the informed consent below this enables both parties to feel safe in the knowledge that the instructor is qualified to Level 3 Pilates Mat Instructor, Barre Pilates and Reformer Stage 1 Qualified insured (upto £10, 000000) with Balens Insurance and REPs registered (R0161629).
All of these things are to make sure the Instructor and Client are safe and happy in their environment.
- Clients are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition.
- Clients must notify the Instructor of any circumstances affecting their health which may be exacerbated through continued attendance to the classes
- Clients are required to follow the instructions of the instructor at all times.
- It is the Client’s responsibility to ensure that he/she is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends.
- Clients accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session.
- You should always complete a PARQ if you have had a break in your Pilates sessions for more than a few weeks and if any of the information you gave on your PARQ has changed.
- Before coming to a session it is recommended you do not eat a heavy meal. Allow at least two hours after eating, but make sure that you are not hungry. You should not exercise under the influence of alcohol or drugs or painkillers.
- Do not attend Pilates class if you are feeling over tired or ill.
- There are no guarantees and Pilates is not an instant fix. It takes time for your body to respond to the exercises and it helps if you practice at home.
- You should notice improved muscle tone and endurance if you work at it. It is always tempting to try to keep up with your neighbour. Don’t over extend yourself.
- Pilates is about the individual and you must listen to your body. Don’t pamper yourself, but don’t ignore what your body is telling you. How you feel will depend on your experience and level of fitness. With time and practice, this will improve.
- Your instructor will explain each movement, telling you which muscle groups will be working and how to achieve the best results. Please, ask questions if you are not clear about anything.
- All exercise contains certain risks; aches, pains, pulled muscles, joint strains, and general discomfort. This is usually the result of working parts of the body not used by you for a long time.
- Pilates is designed to stabilise, mobilise and strengthen your body. This is achieved by moving and stretching, sometimes using Pilates equipment, weights and bands. When you are exercising you may feel a warmth in the muscles being worked- you should never feel pain. Pain is the bodies way of telling you to stop. If you feel any pain at all, stop and tell your instructor. Some exercises challenge you in different ways. You may just feel “uncomfortable”. If that is the case, let your instructor know.
Thank you for reading the boring bits they really are here to help us all.